If you are unhappy with your purchase for any reason, return it to us (unworn) within 28 days and we’ll give you a full refund or exchange. Snakei does not offer a free returns service.

Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size required. Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge your card accordingly. We do not charge postage for any exchange items being sent out to you.

If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.

Snakei does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Snakei cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.